Although famous for their frozen hot chocolate and most of the desserts, this is not a restaurant with good food or good value for the service. Staffs are indifferent at best and curt at worst. Not one person in the over-staffed restaurant made a feeble attempt to crack a smile at any customer both times we were there. The majority of the customers, on the other hand, seemed to be jazzed about the place. Chalk one point to the power of publicity. Note: I didn’t even know there was a film that used this place for location until later on. Perhaps that’s the reason my review is different from other VTers: I didn’t have any preconception about the place. The decor is offbeat, with many Tiffany-style lamps and a non-functioned ceiling fan with a missing blade. The shop in front of the restaurant sells sweets and gifts, and the salesclerk is just as po-faced as the rest of the staffs. NYC is a place where you can find excellent food easily, so if you want to visit Serendipity because some actors have been there, go ahead and please yourself. However, if you want excellent food (desserts included) in good ambience and with better service, go elsewhere. Most places even have ceiling fans that work.
Appetizers are from $3.50 to $10; soup/salad from $5.50 to $15; entrees from $6 (hot dog) to $19 (mixed grill). Desserts are from $5 (small tart) to $17.50 (large slice of cheesecake). The price, therefore, is from average to more expensive than average. None of the food is worth the money. Most desserts are good but I would not categorize them as excellent. Mocchacino is mediocre.